TaxHealer is committed to customer satisfaction. This policy outlines when and how refunds are processed.
At TaxHealer, we strive to provide the best tax filing experience at the most affordable prices. We understand that sometimes things don’t go as planned, and we want to ensure you’re treated fairly. This Refund Policy explains the circumstances under which refunds are available.
1. Refund Eligibility
| Scenario | Refund Amount | Timeline |
|---|---|---|
| Cancellation before work begins | 100% Full Refund | Within 5-7 business days |
| Cancellation after document collection (before filing) | 75% Refund | Within 7-10 business days |
| Cancellation after CA review (before submission) | 50% Refund | Within 7-10 business days |
| After return is filed with IT Department | No Refund | N/A |
| Technical error by TaxHealer | 100% Full Refund or Free Re-filing | Within 5-7 business days |
| Duplicate payment | 100% Full Refund | Within 3-5 business days |
2. Non-Refundable Services
The following services are non-refundable once initiated:
- Tax returns that have been submitted to the Income Tax Department
- CA consultation sessions that have been completed
- Tax notice responses that have been submitted to authorities
- GST returns that have been filed on the GST portal
3. How to Request a Refund
To request a refund, please follow these steps:
- Email us at refunds@taxhealer.com with your order ID and reason for refund
- You can also call us at +91 98765 43210 or reach out via WhatsApp
- Our team will review your request within 24 hours
- If approved, the refund will be processed to your original payment method
Quick Tip: The sooner you request a refund, the higher the refund amount. If you’re unsure about proceeding, please contact us before we begin work on your filing to receive a full refund.
4. Refund Processing
- Approved refunds are processed within the timeline mentioned in the table above
- Refunds are credited to the original payment method (bank account, credit card, UPI, etc.)
- Bank processing times may add 2-3 additional business days
- You will receive email confirmation once the refund is initiated
5. Service Guarantee
If we make an error in your tax filing that results in a penalty or notice from the Income Tax Department, we will:
- Rectify the error at no additional cost
- File a revised return if needed, free of charge
- Handle any resulting tax notice at no extra cost
- Provide a full refund if the error cannot be rectified
6. Disputes
If you are not satisfied with our refund decision, you may escalate the matter to our Grievance Officer at grievance@taxhealer.com. We aim to resolve all disputes amicably within 15 business days of escalation.
7. Contact Us
For refund-related queries:
- Email: refunds@taxhealer.com
- Phone: +91 98765 43210
- WhatsApp: +91 98765 43210