FAQ

Frequently Asked Questions

Everything you need to know about tax filing with TaxHealer. Can’t find your answer? Contact our support team.

πŸ“‹ General Questions

What is TaxHealer?
TaxHealer is India’s most affordable CA-assisted tax filing platform. We connect you with certified Chartered Accountants who file your income tax returns accurately at roughly 50% lower cost than platforms like ClearTax and TaxBuddy. Our mission is to make professional tax filing accessible to every Indian.
How is TaxHealer so affordable?
We leverage technology to streamline the filing process, reducing overhead costs significantly. Our efficient CA network and automated document processing allow us to pass the savings directly to our customers. We focus on volume over margin, serving more clients at lower prices.
Is TaxHealer safe and legitimate?
Absolutely. TaxHealer is a registered company in India. All our CAs are ICAI-certified professionals. We use 256-bit SSL encryption for data security, and we are fully compliant with Indian data protection regulations. We’ve successfully filed over 50,000 tax returns.
What documents do I need for tax filing?
For salaried individuals: Form 16, bank statements, investment proofs (80C, 80D, etc.), Aadhaar card, and PAN card. For business owners: additionally, P&L statement, balance sheet, and GST returns. Our CA will guide you on the exact documents needed for your specific case.

πŸ’° Pricing & Payments

Are there any hidden charges?
No, absolutely not. The price you see on our website is the final price. There are no hidden charges, processing fees, or surprise add-ons. We believe in complete transparency. If your case requires additional services, we will inform you upfront before proceeding.
What payment methods do you accept?
We accept all major payment methods including UPI (Google Pay, PhonePe, Paytm), credit cards, debit cards, net banking, and wallet payments. All transactions are processed through secure payment gateways with SSL encryption.
Can I get a refund if I’m not satisfied?
Yes. If we have not started working on your filing, you can get a full refund. If work has begun but not been submitted to the IT department, you can get a partial refund. Please refer to our Refund Policy page for complete details.
Do you offer EMI options?
Given our already low prices, we currently don’t offer EMI. However, for larger services like tax notice handling or comprehensive tax planning, we can discuss flexible payment arrangements. Contact our team for details.

πŸ“ Tax Filing Process

How long does it take to file my return?
Most returns are filed within 24 hours of receiving all required documents. Complex cases like ITR-3 or NRI filings may take 2-3 business days. You’ll receive real-time updates throughout the process via email and WhatsApp.
Will a real CA review my return?
Yes, every single return filed through TaxHealer is reviewed by an ICAI-certified Chartered Accountant before submission. This is included in all our plans at no extra cost, unlike other platforms that charge extra for CA review.
How do I share my documents securely?
After placing your order, you’ll get access to a secure dashboard where you can upload your documents. All uploads are encrypted with 256-bit SSL. You can also share documents via our secure WhatsApp channel. We never share your data with third parties.
Which ITR form should I file?
Don’t worry about choosing the right form β€” our CAs will determine the correct ITR form based on your income sources. Generally: ITR-1 for salaried individuals, ITR-2 for capital gains/foreign income, ITR-3 for business income, and ITR-4 for presumptive taxation. Book a free consultation if unsure.
What happens after my return is filed?
You’ll receive a confirmation email with your acknowledgment number and a copy of your filed return. We also assist with e-verification through Aadhaar OTP or net banking. Our support team remains available for any post-filing queries for the entire assessment year.

🏒 NRI & Business Filing

I’m an NRI. Can TaxHealer file my Indian taxes?
Yes! We specialize in NRI tax filing. Our CAs are experienced with DTAA provisions, foreign income reporting, NRO/NRE account taxation, and capital gains on Indian property. We serve NRIs across the US, UK, UAE, Singapore, and 50+ countries.
Do you handle GST filing as well?
Yes, we offer comprehensive GST services including monthly GSTR-1 and GSTR-3B filing, annual GSTR-9 return, input tax credit reconciliation, GST registration, and GST notice handling. Plans start at just β‚Ή499/month.
Can you help with tax notices?
Absolutely. Our experienced CAs handle all types of income tax notices including scrutiny notices (143(2)), demand notices (156), defective return notices (139(9)), and more. We analyze the notice, prepare the response, and handle e-proceedings on your behalf.

πŸ”’ Security & Privacy

How do you protect my data?
We use bank-grade 256-bit SSL encryption for all data transfers. Your documents are stored on secure, encrypted servers. We follow strict data access protocols β€” only your assigned CA can access your documents. We are fully compliant with Indian IT security standards.
Do you share my data with anyone?
Never. Your data is strictly confidential and is only used for the purpose of filing your tax return. We do not sell, share, or rent your personal information to any third party. Please refer to our Privacy Policy for complete details.

Still Have Questions?

Our tax experts are ready to help. Get in touch and we’ll answer all your queries.

Contact Support β†’