TaxHealer Private Limited (“TaxHealer”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, store, and protect your personal information when you use our website (taxhealer.com) and services.
1. Information We Collect
Personal Information
When you use our services, we may collect the following personal information:
- Full name, email address, phone number, and mailing address
- PAN (Permanent Account Number) and Aadhaar number
- Financial information including salary details, bank statements, and investment records
- Tax-related documents such as Form 16, capital gains statements, and business records
- Employment details and income source information
Automatically Collected Information
- IP address, browser type, device information
- Cookies and usage data for website analytics
- Pages visited, time spent, and interaction patterns
2. How We Use Your Information
We use your personal information exclusively for:
- Filing your income tax returns and providing tax-related services
- Communicating with you about your tax filing status and updates
- Providing customer support and resolving queries
- Improving our services and user experience
- Complying with legal and regulatory requirements
- Sending service-related notifications (not marketing, unless opted-in)
3. Data Sharing and Disclosure
We do NOT sell, rent, or trade your personal information. We may share your data only with:
- Assigned Chartered Accountants who are bound by professional confidentiality obligations
- Government tax authorities (Income Tax Department) as required for filing your returns
- Payment processors for secure transaction processing
- Law enforcement agencies when required by law or court order
4. Data Security
We implement industry-standard security measures including:
- 256-bit SSL encryption for all data transfers
- Encrypted storage on secure, access-controlled servers
- Regular security audits and vulnerability assessments
- Strict access controls — only authorized personnel can access your data
- Two-factor authentication for internal systems
5. Data Retention
We retain your personal data for a period of 8 years from the date of filing, in compliance with Indian tax laws that require record maintenance for the relevant assessment period. After this period, your data is securely deleted. You may request earlier deletion of non-essential data by contacting us.
6. Your Rights
You have the right to:
- Access your personal data stored with us
- Request correction of inaccurate information
- Request deletion of your data (subject to legal retention requirements)
- Withdraw consent for marketing communications at any time
- Data portability — receive your data in a structured format
7. Cookies
Our website uses cookies to enhance your browsing experience. You can control cookie preferences through your browser settings. Essential cookies required for website functionality cannot be disabled. We use analytics cookies (Google Analytics) to understand website usage patterns, which you can opt out of.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
9. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the data immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a prominent notice on our website. Your continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact Us
For privacy-related queries, data access requests, or complaints:
- Email: privacy@taxhealer.com
- Phone: +91 98765 43210
- Address: TaxHealer Private Limited, 123 Business Tower, Sector 62, Noida, UP 201301
12. Grievance Officer
In accordance with the Information Technology Act, 2000 and rules made thereunder, the name and contact details of the Grievance Officer are:
Rahul Kumar
Email: grievance@taxhealer.com
Phone: +91 98765 43210